Refund Policy
At ClimbSkin, your satisfaction is our priority. We offer a clear and fair refund policy so you can order with confidence. Please review the terms below before purchasing.
Eligibility for Refunds
- To qualify for a refund, the following conditions must be met:
- The item must be unused and in new condition.
- Returns must be initiated within 60 days of the delivery date.
- Products must be returned in original packaging (if applicable).
- All returns must be approved by our support team before being sent back.
How to Request a Refund
To request a refund, customers must:
- Contact us at info@climb-skin.com with your order number and a short explanation.
- Wait for approval and return instructions. Unapproved returns may not be accepted.
- Provide tracking information for the return, as proof of return is required.
Once we receive and inspect your return, we’ll issue a refund to your original payment method.
Non-Refundable Items
We do not offer refunds for:
- Used, worn, or damaged items.
- Items returned after the 60-day window.
- Items returned without prior approval or without tracking.
- Gift cards, promotional items, or bonus items (unless stated otherwise).
Shipping & Return Costs
- Customers are responsible for all return shipping costs, unless the product is defective or the wrong item was sent.
- For free shipping orders, the original shipping costs may be deducted from your refund.
Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately at info@climb-skin.com. We will provide a replacement or a full refund, including shipping fees.
Refund Timeline
Refunds are usually processed within 5–10 business days after we receive your return. Processing times may vary depending on your payment provider.
Policy Enforcement
We reserve the right to deny refunds that do not meet these conditions. All refund decisions are final once the return is reviewed.